Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, and standard shipping is within 8-10days business days. For international orders, shipping times may vary.

We want you to be completely satisfied with your purchase. Our all products are handcrafted so, products being unique and slightly different from each other. We undergo a thorough quality check before processing your order. In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform us by calling on +91 8866166600 or emailing us at serein@sereindecor.com within 24 hours of delivery.

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that customers are responsible for any customs fees or import taxes that may apply to their order. Please contact us by calling on +91 8866166600 or emailing us at serein@sereindecor.com For manual order our team will guide you.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. “track your order”

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment through Phonepay for added convenience and security.

We process orders quickly to ensure prompt delivery. Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange or a refund for prepaid orders which may normally take up to 15 working days. However, the refund will be paid after deducting the shipping charge of INR 100 paid by the customer at the time of placing the order

Yes, we offer wholesale pricing for bulk orders. Our sales team. Please contact us for more information on wholesale pricing, minimum order quantities, and shipping options by calling on +91 8866166600 or emailing us at serein@sereindecor.com For manual order our team will guide you

Crystals and stones are thought to boost positive energy, fostering calmness and balance. Many use them for meditation, believing each stone offers unique well-being benefits.

• Yes, crystals and stones can complement a variety of decor styles. Consider incorporating them into your existing decor through displays, arrangements, or accent pieces.
• Experiment with different placements to enhance the energy flow in your space.
• Mix and match crystals and stones with other decorative items to create a balanced and harmonious look.

• Meditate with them by holding them in your hands or placing them nearby.
• Create crystal grids to amplify their energy for specific intentions.
• Place them strategically throughout your home or workspace to promote a sense of balance and tranquility.
• Use them during yoga or other mindfulness practices to enhance your experience.

Keep small crystals and stones out of reach of young children and pets to avoid choking hazards.

• Yes, many people wear crystals or stones as jewellery for both decorative and energetic purposes.
• Be sure to choose jewellery pieces made with safe and comfortable materials, and consider the properties of the crystals or stones you're wearing.

• While the effects of crystals and stones may vary from person to person, many individuals report experiencing positive shifts in their energy, mood, and overall well-being when incorporating them into their daily lives.
• It's essential to approach crystal healing with an open mind and a willingness to explore their potential benefits for yourself.

Yes, we are committed to sourcing our products responsibly and ethically. We work closely with trusted suppliers who adhere to strict ethical standards, ensuring fair labour practices and environmentally sustainable methods.

Yes, we welcome custom orders and special requests whenever possible. Please contact us by calling on +91 8866166600 or emailing us at serein@sereindecor.com For manual order our team will guide you and we will do our best to accommodate your needs.

Absolutely. We take pride in offering only genuine, natural crystals and stones sourced from reputable suppliers. Each product is carefully inspected for authenticity and quality before being made available for purchase.

Yes, we offer gift wrapping and the option to include a personalised message with your order. Simply select the gift wrapping option at checkout and provide your message in the designated field. We'll take care of the rest!

We apologise for any inconvenience. Please contact our customer support team within 24 hours of receiving your order, and we will work swiftly to resolve the issue. We may request photos of the damaged items or packaging to assist with our investigation.

Absolutely! We encourage you to sign up for our newsletter to stay informed about the latest product releases, special promotions, and exclusive discounts. Simply enter your email address on our website to subscribe.