Orders & Returns

At Serein Wellness, we prioritize your satisfaction and strive to provide the best experience with our products.

If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

Return Policy:

1. Products can be returned within 7 days of the purchase date.

2. To qualify for a return, the product must be in its original, unused condition and packaging.

3. A valid proof of purchase, such as an invoice or receipt, is mandatory to process any return.

Refund Process:

1. Once we receive and inspect the returned product, you will be notified regarding the approval or rejection of your refund request.

2. Approved refunds will be processed within 7-10 business days and will be issued via the original payment method used during the purchase.

How to Initiate a Return or Refund:

To start the return or refund process, please follow these steps:

1. Contact our Customer Care team via phone or email:

- Phone: +91-8866166600

- Email: serein@sereindecor.com

2. Share your order details, proof of purchase, and the reason for the return.

3. Send the product to our address:

Serein Wellness, Ahmedabad, Gujarat Return Shipping Charges:

Serein Wellness will cover the cost of return shipping for all eligible return requests.

Upon approval of your return, we will provide instructions for scheduling a free return pickup.

Terms and Conditions:

- Products damaged due to improper use, mishandling, or wear and tear are not eligible for return or refund.

- Returns sent without prior communication with our Customer Care team may not be processed.

We are here to assist you at every step. Should you have any questions or need additional support, please reach out to our Customer Care team. Your satisfaction is our priority, and we appreciate your trust in Serein Wellness.

Thank you for choosing Serein Wellness!