We follow standard shipping method and all orders will be shipped within 5 to 7 business working days.
All prices are inclusive of applicable taxes.
All online advance booking orders that cannot be partially/fully delivered will be refunded within 15 days from confirmation of cancellation. The refund we provide is at actuals and we do not bear any kind of interest on the refundable abount.
In case of any discrepancy in the pricing of a discounted product on account of human error, the amount that appears in the system will be deemed final.
We try our best to fulfil every order. In a case a product in our inventory does not meet our quality check, we may have to cancel the order.
Accounting and encashment of credit notes would make those orders ineligible for any further exchanges or refunds.
Pricing in our USD catalogue differs from the pricing in our INR catalogue. We take exchange rates and currency volatility into account.
All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
Goods & Service Tax/Sales Tax levied by Indian law, if applicable on exports, will be paid by Serein Wellness and will not be charged to the customer.
We’ve resumed international delivery and will ship orders as soon as possible. However, we’re unable to control any delays caused by country-specific shipping restrictions.
While we’ve resumed deliveries in most parts of India, we may still experience delays in delivery as scenarios evolve. We shall keep you informed at every step of the way.
We are an omni-channel business and ship orders from multiple locations. You may receive your order in more than one package at different times. We will keep you informed every time a package is shipped.
All T&Cs mentioned here are over and above our standard
